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Zammad Addons -

Create a file: /opt/zammad/app/controllers/concerns/hooks/ticket_hook.rb

module TicketHook def create super # Custom logic after ticket creation ExternalService.notify(ticket) end end (no coding) Admin → Channels → Postmaster Filters – Auto-set priorities – Forward tickets to external API via Exec action zammad addons

Here’s a structured guide to understanding and using (including official plugins, community modules, and custom integrations). 1. Types of Zammad Addons | Type | Source | Examples | |------|--------|----------| | Official Zammad Addons | Zammad.org (paid) | SLA Management, Help Center, Reporting Extended | | Community Modules | GitHub (free) | OTRS migrator, Telegram integration, custom auth | | Custom Integrations | Self-built via API | Slack, Jira, WhatsApp, custom CRM sync | | Marketplace (Zammad 6+) * | Built into admin UI | Time accounting, external SSO, survey addon | survey addon |

6 Comments

  1. zammad addons Heinz on October 12, 2020 at 8:42 am

    It‘s a shame that Phonegap Build is closed at the top of the corona crisis and at the top of the mobile age!



  2. zammad addons AutoDog on March 19, 2021 at 11:25 am

    Being a PhoneGap refugees we spent a lot of time looking at alternatives. On the development side, we made the jump to Ionic Capacitor which is logical upgrade from Cordova but young enough that build flows are few and far between.

    The logical choice here would have been AppFlow which looks really nice. The deal-killer for use was pricing – it was simply cost-prohibitive for our small operation. After much searching, we found a great solution in CodeMagic (formerly Nevercode) – it’s a really nice CI/CD flow with a modest learning curve. It had a magic combination of true Ionic Capacitor support, ease-of-use and a free pricing tier that is full-featured. If you’re in a crunch the upgraded plans are pay-as-you-go which is also a plus.

    Amazing it has not got as much attention as it deserves…



  3. zammad addons PPetree on April 6, 2021 at 10:54 am

    Like everyone else, phonegap left a huge hole when it shut down. We looked at every alternative out there and eventually settled on volt.build for two reasons, 1) the company behind it has been around a long time and 2) it’s the closest we could find to building locally. It’s 100% cordova and they keep up with the latest.



    • zammad addons Raiv on April 28, 2021 at 6:16 am

      volt build not support any plugins, like sqlite, file transfer, etc



      • zammad addons George Henne on September 30, 2021 at 11:14 am

        “volt build not support any plugins, like sqlite, file transfer, etc”

        Sorry – I just saw this comment. It’s not true at all. Here’s a list of over 1000 plugins which have been checked out for use.

        https://volt.build/docs/approved_plugins/

        I’m on the VoltBuilder team. Don’t hesitate to contact us if you have questions – [email protected]



  4. zammad addons Martin joel Donadieu on August 6, 2024 at 9:52 am

    For me, best way not is with GitHub actions, super cheap and easy to set up:
    https://capgo.app/blog/automatic-capacitor-ios-build-github-action/



zammad addons
Scott Bolinger