Have you read Unreasonable Hospitality ? What is the most "unreasonable" thing you have ever done for a customer or colleague? Let me know in the comments below. Note on the EPUB format: As of this writing, Unreasonable Hospitality is widely available for purchase as an EPUB from major retailers (Apple Books, Google Play, Kobo, and the author’s preferred distributor). Please support the author by purchasing a legal copy rather than searching for unauthorized free PDFs.
In most companies, the manager solves the problem. At EMP, the porter had the authority to comp a drink or send out a free course. Guidara writes that you don't create a culture of hospitality by issuing memos; you create it by trusting the people who actually interact with the guests. Unreasonable Hospitality by Will Guidara EPUB
Beyond the Plate: Why Every Leader Needs to Read Unreasonable Hospitality (Even if You’ve Never Worked in a Restaurant) Have you read Unreasonable Hospitality