Manageengine Servicedesk Plus License -

1. Overview ManageEngine ServiceDesk Plus (SDP) is an IT service management (ITSM) and IT asset management (ITAM) solution. Its licensing model is designed to be flexible for different organizational sizes and needs, ranging from free editions for small teams to enterprise-grade concurrent licensing.

| Model | Best For | Pricing Basis | Concurrent Login? | | :--- | :--- | :--- | :--- | | | Small to medium teams, predictable workload | Per technician (fixed user) | No – each named technician has a dedicated license. | | Concurrent | Large enterprises, shift work, global teams | Peak concurrent logins | Yes – licenses are shared; any technician can log in as long as the total concurrent users does not exceed the purchased count. | | Self-Service (Free) | Basic request submission | Free | Not applicable – end-users submitting tickets. | | Asset Explorer | IT asset management (ITAM) | Per asset/endpoint | Separate from technician licenses. | Note: The Concurrent model is typically more cost-effective for teams with >50 technicians or those working across multiple time zones. 3. Editions (Tiers) Each licensing model is available in three feature tiers. manageengine servicedesk plus license

Licensing is primarily based on the number of technicians (agents/IT staff members who log in to resolve requests), not the number of end-users or employees submitting tickets. 2. Licensing Models ServiceDesk Plus offers four distinct licensing models. | Model | Best For | Pricing Basis | Concurrent Login

| Edition | Named User (per technician/year) | Concurrent (per license/year) | | :--- | :--- | :--- | | Standard | ~$595 - $895 | ~$1,195 (for 5-pack) | | Professional | ~$1,195 | ~$2,295 (for 5-pack) | | Enterprise | ~$1,495 | ~$2,895 (for 5-pack) | | | Self-Service (Free) | Basic request submission