Leo remembered the young man at the phone store mentioning something called a “hard reset.” He didn’t want to lose his contacts, but he couldn’t even get past the frozen gallery. He needed the nuclear option.
Here is what Leo did, and what you need to know to do the same. Leo knew a hard reset wasn’t like turning a light switch off and on. It would wipe everything on the phone’s internal memory—photos, texts, downloaded apps, and settings. It would return the phone to the exact state it was in when it left the factory.
He pressed the to select it.